FAQs |
Answers That Bring Clarity.
We believe clarity drives confidence. Whether you’re exploring Salesforce consulting for the first time or fine-tuning your existing setup, these FAQs help explain what we do, how we work, and what you can expect at every stage of your journey with us.
Your questions answered
About Aderra
How does the tourism and travel industry use Salesforce differently than other industries?
Tourism and travel businesses are uniquely complex compared to many other industries. Every operator structures their business differently, with intricate terms and conditions, exception handling, and multi-day itineraries that require significant logistics coordination behind the scenes. While there is some commonality across operators, the variances between businesses are substantial. Salesforce is a highly flexible platform, and our work in this industry is focused on configuring it to reflect how your specific business actually operates, not just how a generic CRM is designed to work.
What size of business do you work with?
We work with tourism and travel businesses of all sizes. Our clients have ranged from smaller teams of around 10 Salesforce users to larger organizations with 250 or more. Regardless of size, our approach is to tailor the engagement to what your team actually needs.
Do you include Salesforce or other software licences in your fees?
No, Aderra Solutions does not resell licenses for Salesforce or any of the partner platforms we work with. We are happy to help you understand the different license types and which options would best suit your business, and we can connect you with the appropriate Account Executive to arrange licensing directly.
Where is customer data stored and who controls access?
Your data is stored within Salesforce’s cloud infrastructure, which maintains industry-leading security and compliance certifications including SOC 2 and ISO 27001. Access to your Salesforce org is controlled entirely by your organization through your own administrator permissions. Aderra Solutions does not retain access to your data after an engagement concludes unless you have an active support arrangement in place. We are happy to walk you through Salesforce’s data governance and security documentation in more detail as part of your discovery process.
Your questions answered
Our Process
How long does a Salesforce implementation typically take?
Timelines vary depending on the size of your team and the complexity of your business. A quick-start implementation can be completed in as little as 8 weeks, while more complex projects can take 18 months or more. Where possible, we recommend a staged approach: delivering core functionality early so your team can get into the system quickly, then building on it over time as their comfort and confidence grows. A key part of our discovery process is identifying what baseline functionality you need to operate effectively from day one, and what can be developed in later phases.
What roadblocks should we expect during implementation?
The most common challenges we see arise from gaps in the discovery phase. When project leaders do not bring the right subject matter experts to the table early on, processes and policies that shape how the business actually runs can go undiscovered until they surface mid-rollout. The best way to mitigate this is to involve the relevant department leads in discovery from the start. The more we understand about how your business works in the real world, the smoother the implementation will be.
Do you include training for all departments and team members?
Training inclusions can be tailored to your needs. Our Quick Start Bundles for Salesforce and Kaptio include enablement at the Train the Trainer level, meaning we work closely with your internal leads so they can support their own teams going forward. For organizations that want more hands-on training involvement across departments, we can build that into the engagement. We also recommend having a business subject matter expert involved in training sessions, since many questions that come up relate to your own policies and guest management practices, not just system navigation.
Do you offer continued support after implementation?
Yes, and we strongly recommend it. Following go-live, we offer a dedicated support period where we remain closely involved to address issues as they arise in a live environment. Beyond that, many clients retain us on an ongoing basis for support and continuous improvements, particularly while they are building out their internal Salesforce capacity. We provide thorough documentation for your internal team as well. We approach every engagement as a long-term partnership, and we are here for as long as you need us.
